Ann Dugstad, MBA

Turnover Impacts Customer Satisfaction Employee turnover can significantly impact customer satisfaction, particularly in businesses that rely on personal interactions, such as retail, healthcare, and service industries. High turnover disrupts consistency, knowledge, and service quality, leading to negative customer experience. Here are 10 Ways Employee Turnover Affects Customer Satisfaction: High employee turnover can severely impact customer […]

DO’S & DON’TS FOR EXCEPTIONAL LEADERSHIP Creating a workplace where employees feel unified, engaged, and satisfied is the hallmark of exceptional leadership. As a leader, your actions set the tone for the organization’s culture and success. A Tale of Two Workplaces – Insights from Ann Dugstad In one of my past roles, the “Boss” was

Recognizing and Addressing Burnout Have you ever reached a point where the thought of quitting feels like the only option? Our Founder & Principal Consultant, Ann Dugstad, has over 34+ years of work experience, she has worked in roles that became almost unbearable—jobs she once enjoyed but grew to dread. Sound familiar? It took some